This Privacy Policy explains how UN1T and its franchisees (collectively referred to as “UN1T” collect, use, store and protect your personal information when you visit our website, use our services, attend our studios or interact with us on social media or through digital advertising.

We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 where applicable.

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1. Who We Are

UN1T is a premium group training and fitness brand operating studios globally. Each studio may be operated by a franchisee under licence from UN1T HQ. The relevant data controller for your personal information is the UN1T entity operating the studio or service you interact with.

For questions about this policy or how we handle your data, please contact us at: hq@un1t.com

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2. What Information We Collect

We may collect the following categories of personal information:

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a) Information you provide directly to us:

• Full name, email address, phone number and home address
• Date of birth and gender
• Health and fitness information, including medical conditions or injuries you disclose to us
• Payment information (processed securely through our payment providers; we do not store card details)
• Membership and booking history
• Communications you send us, including enquiries, complaints and feedback
• Emergency contact details

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b) Information we collect automatically:

• Website usage data including pages visited, time spent and links clicked
• Device information including browser type, operating system and IP address
• Cookie and tracking data (see our Cookie Policy below)
• Social media interactions where you engage with our pages or advertising

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c) Information from third parties:

• Information from third-party membership platforms such as Wellhub, GymPass or similar services
• Information from social media platforms including Meta (Facebook and Instagram) when you interact with our advertisements or pages

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3. How We Use Your Information

We use your personal information for the following purposes:

• To manage your membership, bookings and payments
• To provide you with coaching, fitness services and studio access
• To communicate with you about your membership, classes and studio updates
• To send you marketing communications where you have consented or where we have a legitimate interest in doing so
• To run targeted advertising campaigns on platforms including Meta (Facebook and Instagram)
• To improve our services, website and member experience
• To comply with our legal and regulatory obligations
• To protect the safety and security of our members, staff and premises

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4. Our Legal Basis for Processing (UK and EU)

Where the UK GDPR applies, we process your personal information on the following legal bases:

• Contract: to fulfil our membership and service obligations to you
• Legitimate interests: to improve our services, market our services to existing and prospective members, and protect the security of our business
• Consent: for marketing communications and non-essential cookies where your consent is required
• Legal obligation: where we are required to process your data to comply with applicable law

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5. Meta Advertising and Pixel Data

We use the Meta Pixel and similar tracking technologies on our website and digital platforms to measure the effectiveness of our advertising and to show you relevant UN1T advertisements on Facebook and Instagram.

This means that Meta may collect information about your visits to our website and your interactions with our content. This data is used to:

• Measure and optimise our advertising campaigns
• Create custom and lookalike audiences for advertising purposes
• Retarget visitors who have shown interest in our services

You can manage your advertising preferences through your Facebook and Instagram account settings. You may also opt out of interest-based advertising through the Digital Advertising Alliance or equivalent opt-out tools in your region.

For more information on how Meta uses your data, please refer to Meta’s Privacy Policy at facebook.com/privacy/policy.

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6. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Our franchisees and studio operators where necessary to provide your membership services
• Service providers and technology partners who assist us in operating our business, including payment processors, booking systems (such as GloFox), email marketing platforms (such as Mailchimp) and IT service providers
• Advertising platforms including Meta, Google and similar platforms for the purposes described in Section 5
• Third-party membership aggregators such as Wellhub and GymPass where you access our services through those platforms
• Regulatory authorities or law enforcement where required by law
• Professional advisers including lawyers and accountants where necessary

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7. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic and support our advertising activities. Cookies we use include:

• Essential cookies: necessary for the website to function correctly
• Analytics cookies: to understand how visitors use our website (e.g. Google Analytics)
• Marketing cookies: to track visits and support targeted advertising (e.g. Meta Pixel)

You can manage your cookie preferences through the cookie banner on our website or through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

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8. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting and reporting requirements. In general:

• Active membership data is retained for the duration of your membership plus 6 years
• Marketing data is retained until you withdraw consent or opt out
• CCTV footage is retained for a maximum of 30 days unless required for an investigation
• Financial records are retained for a minimum of 6 years in accordance with legal requirements

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9. Your Rights

Depending on where you are located, you may have the following rights in relation to your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information in certain circumstances
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time where processing is based on consent
• The right to lodge a complaint with the relevant supervisory authority (ICO in the UK, OAIC in Australia)

To exercise any of these rights, please contact us at privacy@un1t.com. We will respond to your request within 30 days.

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10. Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, destruction or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

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11. International Transfers

UN1T operates globally and your personal information may be transferred to and processed in countries outside your country of residence. Where we transfer personal information internationally, we ensure appropriate safeguards are in place in accordance with applicable privacy laws.

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12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.

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13. Children

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at hq@un1t.com.

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14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website. The date at the top of this policy indicates when it was last updated. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

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15. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us:

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UN1T Privacy Team

Email: hq@un1t.com

Website: www.un1t.com

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If you are located in the UK, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

If you are located in Australia, you have the right to complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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